• Corporate Governance

• 1. Registration, ASQA and legal compliance policy and procedure
• 2. Third party agreements policy and procedure
• 3. Retention, archiving, retrieval and transfer of records policy and procedure
• 4. Protection of fees policy and procedure
• 5. Privacy Principles policy and procedure
• 6. Collection of information policy and procedure
• 7. Unique Student Identifiers (USI) policy and procedure
• 8. Storage and use of information policy and procedure
• 9. Disclosure of information policy and procedure
• 10. Access to and correction of records policy and procedure
• 11. Complaints about privacy policy and procedure
• 12. Health and Safety Compliance policy and procedure
• 13. Working safely policy and procedure
• 14. Workplace, delivery site and home office inspections policy and procedure
• 15. Hazard identification and risk control policy and procedure
• 16. Incidents policy and procedure
• 17. Safety Records policy and procedure

• Training & Assessment

• 1. Delivery of quality training policy and procedure
• 2. Training and Assessment Strategies and industry consultation policy and procedure
• 3. Suitable and sufficient resources policy and procedure
• 4. Assessment principles policy and procedure
• 5. Assessment documentation policy and procedure
• 6. Submission, feedback and re-assessment policy and procedure
• 7. Practical placements policy and procedure
• 8. Assessment appeals policy and procedure
• 9. Recognition of Prior Learning (RPL) policy and procedure
• 10. Student plagiarism, cheating and collusion policy and procedure
• 11. Record keeping policy and procedure
• 12. Feedback and improvements policy and procedure
• 13. Planning Validation policy and procedure
• 14. Conducting Validation policy and procedure
• 15. Record keeping and improvements policy and procedure
• 16. Training Product Transition and Expiry policy and procedure

• Student & Clients

• 1. Certification issuance policy and procedure
• 2. Authenticity policy and procedure
• 3. Record keeping policy and procedure
• 4. Reissuing policy and procedure
• 5. Diversity policy and procedure
• 6. Discrimination policy and procedure
• 7. Reasonable adjustments policy and procedure
• 8. Harassment policy and procedure
• 9. Fairness policy and procedure
• 10. Exclusion from services policy and procedure
• 11. Equity in access policy and procedure
• 12. Support services policy and procedure
• 13. Support philosophy policy and procedure
• 14. Needs identification policy and procedure
• 15. Provision of learning and support services policy and procedure
• 16. Information about support services policy and procedure
• 17. Application for Credit policy and procedure
• 18. Assessing Credit policy and procedure
• 19. Credit application outcomes policy and procedure
• 20. Nature of complaints and appeals policy and procedure
• 21. Principles of resolution policy and procedure
• 22. Timeframes for resolution policy and procedure
• 23. Records of complaints and appeals policy and procedure
• 24. Making a complaint or appeal policy and procedure
• 25. Resolution of complaints and appeals policy and procedure
• 26. Independent parties policy and procedure
• 27. External complaint avenues policy and procedure
• 28. Publication policy and procedure
• 29. Information about fees and charges policy and procedure
• 30. Course fee inclusions policy and procedure
• 31. Payments policy and procedure
• 32. Refunds for fee-for-service students policy and procedure
• 33. Recording and payment of refunds policy and procedure
• 34. Systems and processes policy and procedure
• 35. Record keeping policy and procedure
• 36. Course enrolments, entry and admission policy and procedure
• 37. Student code of conduct policy and procedure
• 38. Completions policy and procedure
• 39. Withdrawals policy and procedure