UC-28 — Open Disclosure & Effective Complaints Handling
AISC Microlearning course · F Safeguarding, Workforce & HR
Open Disclosure & Effective Complaints Handling
Open disclosure when something goes wrong, and complaints handling under ACSQHC + ACQSC requirements.
⏱ 2.0 hours · 📝 15 questions · 80% pass · 📜 AISC certificate
About this course
This self-paced Microlearning course gives nurses, AINs and care workers a fast, evidence-based grounding in open disclosure & effective complaints handling. Built around the ACSQHC Australian Open Disclosure Framework and applied at the bedside.
What you’ll learn
By the end of this course you’ll be able to apply the principles to your day-to-day practice, recognise the regulatory frameworks that govern this area, and document the learning hours against your AHPRA registration and aged-care worker requirements.
What’s included
- Self-paced online lesson (interactive, mobile-friendly)
- 15-question knowledge check (80% pass mark)
- Downloadable workbook (PDF)
- AISC certificate of completion on passing the quiz
Aligned to
- ACSQHC Australian Open Disclosure Framework
- Strengthened Aged Care Quality Standards (feedback + complaints)
- NDIS complaints management requirements
- SIRS / reportable incidents
Designed for
Registered Nurses, Enrolled Nurses, AINs/DSWs, aged-care and disability support workers, community + NDIS workers. Suitable for both new graduates topping up and experienced clinicians refreshing the standard.