Management of Challenging Behaviours and Positive Behaviour Support (PBS)
Trauma-informed, PBS-aligned practice — de-escalation, environmental triggers, and the regulated framework for restrictive practices.
This is a non-accredited course and does not lead to a statement of attainment or a nationally recognised qualification.
What's covered
Behaviours of concern — verbal aggression, physical aggression, self-injury, withdrawal — are most often communication, not defiance. This PD equips disability and aged care teams to read the behaviour, regulate the environment, and respond in a way that is safe for the person, the staff and other residents/participants.
The program is built on Positive Behaviour Support (PBS) and trauma-informed care, and it walks staff through the legal and reporting framework around restrictive practices regulated by the NDIS Quality and Safeguards Commission.
The comprehensive format adds Behaviour Support Plan (BSP) contribution drills, role-play of de-escalation scripts, and a workplace project — one resident/participant's behaviour pattern, mapped using the ABC model and a proposed environmental adjustment.
You will be able to
- Understand behaviour as communication and apply the ABC (Antecedent–Behaviour–Consequence) model
- Use trauma-informed and person-centred de-escalation techniques
- Identify the five regulated restrictive practices under the NDIS Quality and Safeguards Commission
- Recognise the legal and reporting obligations for unauthorised restrictive practices
- Document behaviour incidents and contribute to Behaviour Support Plans
Choose the depth that fits
Same trainer team. Same Statement of Participation. The longer format adds case studies, scenario practice and a workplace project.
One-day
- Focused skills update
- Ideal for annual compliance cycles
- Statement of Participation issued
2 days (16 hrs)
- Deep dive with case studies
- Scenario practice + workplace project
- Application-rich — ready to embed
Public sessions launching June 2026
AISC's Professional Development program runs from June 2026. Public session dates will be published here shortly — register interest below and we'll email you as soon as the first cohort opens for booking.
Exact dates coming soon
The first public cohort opens for booking shortly. In-house delivery for your service is available now — submit interest below and our training team will be in touch.
Designed for
Disability Support Workers, NDIS behaviour support practitioners (early career), aged care AINs and senior carers, group home managers, clinical leads in residential aged care, and dual-diagnosis teams. Suitable as foundational PBS training, annual refresher, or pre-onboarding for staff working with participants on a regulated BSP.
In-house and partner training
Need this PD delivered at your service? We bring the program to your team — contextualised to your residents, clients and policies.
Talk to us about this PD
Email or call our training team and we will scope a program with you.
Email: training@aisc.edu.au
Phone: 1300 120 096